Delivery Policy

Last updated: 17 August 2026

ELOHUBS orders are delivered across Rwanda. Deliveries are arranged by the Seller of each order (directly or through courier partners), and the platform tracks every step so you always know where your order is.

1. Coverage and timelines

• We currently deliver within Rwanda only.
• Each listing shows the Seller's delivery estimate (for example "2-5 Days Delivery"). Estimates are counted in business days from payment confirmation, or from order confirmation for COD.
• Orders containing items from several Sellers may arrive in separate deliveries, each with its own timeline.

2. Delivery fees

Any delivery fee is shown at checkout before you pay, and listings marked "free shipping" are delivered at no charge. There are no fees added after you place an order.

3. Tracking

Your order page shows the live status: confirmed, processing, shipped, in transit, out for delivery, delivered. You also receive an email at each major step. Find it under My Account → Orders.

4. Receiving your order

• Inspect before you accept. Check the goods with the courier present. For COD, pay and share your one-time confirmation code only once you are satisfied; the code is what completes the delivery.
• Provide an accurate address and a reachable phone number. The courier calls the number on the order when they arrive.
• Someone else can receive the order on your behalf at the delivery address; for COD they will need your confirmation code.

5. Failed deliveries and delays

• If you are unreachable at delivery, the courier will attempt to reschedule. Repeatedly failed COD deliveries may lead to the order being cancelled.
• If an order is clearly late against its estimate, message the Seller from the order page or contact support; unresolved delays can be escalated as a dispute.
• Wrong or damaged deliveries are covered by the Return & Refund Policy.